Operations Associate
FIRST Chesapeake | July 2025 – October 2025
- Managed IT assets and provided support that reduced downtime for 50+ staff and volunteers.
- Troubleshot IT systems, managed accounts/permissions, and streamlined Google Workspace & Microsoft 365 onboarding by 30%
- Administered Wix site, improving UX and automating dashboards with Google Sheets/APIs, saving 10+ hours monthly
- Supported robotics competitions by handling AV, logistics, and live troubleshooting for 500+ participants
- Coordinated cross-functional projects, tracking milestones and implementing process improvements to boost efficiency
IT Administrative Intern
US Department of the Interior, Washington, D.C. | June 2023 – February 2025
- Assist the Office of the Chief Information Officer (OCIO) in executing the Government Zero Trust Initiative, ensuring compliance with federal cybersecurity policies
- Conduct risk assessments and provide recommendations to enhance security posture across departments
- Draft and refine policy documents to support the implementation of Zero Trust principles, tracking progress and compliance
- Analyze network infrastructure and contribute to a customized zero-trust strategy, improving agency-wide security frameworks
Finance Committee Member
University Of Maryland, College Park, MD | August 2023 – May 2025
- Oversee budget allocation from a $1M+ funding pool for student organizations, ensuring fair and equitable distribution
- Evaluate 20+ financial appeals, applying compliance standards and governance policies to ensure transparency
- Educate 400+ student groups on financial regulations, ensuring responsible fund management
- Optimized ticketing workflow using ServiceNow, improving issue resolution speed and tracking system efficiency
Information Technology Support Technician
University of Maryland, College Park, MD | April 2022 – May 2023
- Provided technical support to faculty, troubleshooting and resolving hardware/software issues in smart classrooms
- Managed and maintained an inventory of 500+ technology assets, reducing downtime by 30% through proactive maintenance
- Optimized ticketing workflow using ServiceNow, improving issue resolution speed and tracking system efficiency