Operations Associate
FIRST Chesapeake | July 2025 – present
- Manage IT asset lifecycle from configuration and deployment through maintenance and disposal, providing technical support that reduced downtime and ensured smooth operations for 50+ staff and volunteers
- Assist with IT systems by troubleshooting issues, managing accounts and permissions, and maintaining integrations across Google Workspace and Microsoft 365, streamlining user onboarding and account setup by 30%
- Administer and enhance the Wix website by deploying updates, improving user experience, and integrating Google Sheets and third-party APIs to automate dashboards, cutting manual reporting time by 10+ hours monthly
- Collaborate with staff and volunteers to identify process improvements, streamline workflows, and contribute to program efficiency.
- Coordinate cross-functional projects by tracking milestones, analyzing workflows, and implementing process improvements that increase program efficiency and stakeholder satisfaction
IT Administrative Intern
US Department of the Interior, Washington, D.C. | June 2023 – February 2025
- Assist the Office of the Chief Information Officer (OCIO) in executing the Government Zero Trust Initiative, ensuring compliance with federal cybersecurity policies.
- Conduct risk assessments and provide recommendations to enhance security posture across departments.
- Draft and refine policy documents to support the implementation of Zero Trust principles, tracking progress and compliance.
- Analyze network infrastructure and contribute to a customized zero-trust strategy, improving agency-wide security frameworks.
Finance Committee Member
University Of Maryland, College Park, MD | August 2023 – May 2025
- Oversee budget allocation from a $1M+ funding pool for student organizations, ensuring fair and equitable distribution.
- Evaluate 20+ financial appeals, applying compliance standards and governance policies to ensure transparency.
- Educate 400+ student groups on financial regulations, ensuring responsible fund management.
- Optimized ticketing workflow using ServiceNow, improving issue resolution speed and tracking system efficiency.
Information Technology Support Technician
University of Maryland, College Park, MD | April 2022 – May 2023
- Provided technical support to faculty, troubleshooting and resolving hardware/software issues in smart classrooms.
- Managed and maintained an inventory of 500+ technology assets, reducing downtime by 30% through proactive maintenance.
- Optimized ticketing workflow using ServiceNow, improving issue resolution speed and tracking system efficiency.