Operations Associate
FIRST Chesapeake | July 2025 – present
- Provide IT and technical support, maintain hardware/software systems, troubleshoot issues, and document procedures to support smooth operations.
- Maintain and enhance the organization’s Wix website by implementing updates, improving user experience, integrating third-party APIs, and connecting data sources such as Google Sheets.
- Support event logistics and on-site technical operations for multiple annual robotics competitions, including AV setup, equipment staging, and post-event reporting.
- Collaborate with staff and volunteers to identify process improvements, streamline workflows, and contribute to program efficiency.
- Contribute to the day-to-day execution of FIRST Chesapeake robotics programs by supporting logistics, tracking project timelines, and facilitating team communication.
- Coordinating with vendors and managing inventory for robotics programs, ensuring timely delivery, accurate tracking, and proper maintenance of equipment and supplies.
IT Administrative Intern
US Department of the Interior, Washington, D.C. | June 2023 – February 2025
- Assist the Office of the Chief Information Officer (OCIO) in executing the Government Zero Trust Initiative, ensuring compliance with federal cybersecurity policies.
- Conduct risk assessments and provide recommendations to enhance security posture across departments.
- Draft and refine policy documents to support the implementation of Zero Trust principles, tracking progress and compliance.
- Analyze network infrastructure and contribute to a customized zero-trust strategy, improving agency-wide security frameworks.
Finance Committee Member
University Of Maryland, College Park, MD | August 2023 – May 2025
- Oversee budget allocation from a $1M+ funding pool for student organizations, ensuring fair and equitable distribution.
- Evaluate 20+ financial appeals, applying compliance standards and governance policies to ensure transparency.
- Educate 400+ student groups on financial regulations, ensuring responsible fund management.
- Optimized ticketing workflow using ServiceNow, improving issue resolution speed and tracking system efficiency.
Information Technology Support Technician
University of Maryland, College Park, MD | April 2022 – May 2023
- Provided technical support to faculty, troubleshooting and resolving hardware/software issues in smart classrooms.
- Managed and maintained an inventory of 500+ technology assets, reducing downtime by 30% through proactive maintenance.
- Optimized ticketing workflow using ServiceNow, improving issue resolution speed and tracking system efficiency.