Operations Associate
FIRST Chesapeake | July 2025 – present
- Provide IT and technical support, managing organizational hardware and software systems, resolving issues, and maintaining user-friendly documentation
- Support event logistics and on-site technical operations for multiple robotics competitions annually, including AV setup, equipment staging, and post-event reporting
- Collaborate cross-functionally with staff and volunteers to identify process improvements, enhance operational efficiency, and promote the organizational mission
- Manage day-to-day operations and logistics for FIRST Chesapeake robotics programs, ensuring seamless program delivery and vendor coordination
- Oversee warehouse inventory and equipment lifecycle, including receiving, shipping, maintenance, and accurate record-keeping for competition materials
IT Administrative Intern
US Department of the Interior, Washington, D.C. | June 2023 – February 2025
- Assist the Office of the Chief Information Officer (OCIO) in executing the Government Zero Trust Initiative, ensuring compliance with federal cybersecurity policies.
- Conduct risk assessments and provide recommendations to enhance security posture across departments.
- Draft and refine policy documents to support the implementation of Zero Trust principles, tracking progress and compliance.
- Analyze network infrastructure and contribute to a customized zero-trust strategy, improving agency-wide security frameworks.
Finance Committee Member
University Of Maryland, College Park, MD | August 2023 – May 2025
- Oversee budget allocation from a $1M+ funding pool for student organizations, ensuring fair and equitable distribution.
- Evaluate 20+ financial appeals, applying compliance standards and governance policies to ensure transparency.
- Educate 400+ student groups on financial regulations, ensuring responsible fund management.
- Optimized ticketing workflow using ServiceNow, improving issue resolution speed and tracking system efficiency.
Information Technology Support Technician
University of Maryland, College Park, MD | April 2022 – May 2023
- Provided technical support to faculty, troubleshooting and resolving hardware/software issues in smart classrooms.
- Managed and maintained an inventory of 500+ technology assets, reducing downtime by 30% through proactive maintenance.
- Optimized ticketing workflow using ServiceNow, improving issue resolution speed and tracking system efficiency.